First Class Technology
First Class Vending is consistently testing new ways to improve customer service at the point-of-sale during vending machine transactions, including cashless payment systems such as credit and debit card readers.
Harnessing technology to enhance customer service
As a technology pioneer in the vending industry, First Class Vending invests significant financial and human capital into harnessing leading edge software and hardware systems that provide item-level merchandising, complete cash accountability, inventory control, vended food tracking and forecasting, taxes, commissions and financial analysis.
Utilizing sophisticated handheld computers, each First Class Vending route driver electronically downloads all sales, inventory and cash accounting data from each vending machine. The data collected from each client site visit includes exact product sales (i.e. how many Baked Lays Potato chips sold over the last day, week or month). In addition, we closely monitor the exact amount of coins and bills collected from each service visit.
Ensuring the products we deliver are the products your employees want
From an item-level merchandising perspective, First Class Vending utilizes this data to ensure desirable and popular selling products are stocked in each of its vending machines. Thus, a unique product “plan-o-gram” or customized menu program can be designed and implemented for each client.
Tracking products from the time they arrive in our facility through to the final point of sale
Our handheld computers that monitor our vending machines link into our back office database which allows First Class Vending to maintain “just in time” inventory levels in its distribution center, so our clients receive the freshest products available. In addition, our system tracks maintenance of the vending machines which means less downtime and fewer inconveniences for you.
At any given moment, our operations managers have total visibility into our master distribution center and vending machine inventory. Inventory visibility equals better decisions, faster - which keeps our vending machines stocked with the freshest foods at their peak of flavor and, most importantly, our clients happy.
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100+ employees? Let First Class Vending fulfill yourcompany's vending needs!
Contact us online or call 1-800-515-VEND.